Do I need to open an account or pre-register?
Is there a connection charge?
Is there a minimum call charge?
Are the rates the same at any time of the day?
Are there any hidden charges?
When will call charges apply?
Can I call a mobile phone in another country?
Can I make cheap calls from a mobile phone?
Can I make cheap calls from a payphone?
Can I use the cheap calls access numbers abroad?
My phone service is provided by a company other than BT. Can I still benefit?
Why do I need to press the # button?
How much will my call cost?
What if you overcharge me?
I've had a problem with my bill. What do I do?
I have been charged the full rate on my bill instead of the low cost rate?
How do I contact my phone service provider?
Can I get help?
Are you licenced?
Do I need to open an account or pre-register?
No. Your cheap calls will automatically be billed through your mobile phone provider. You do not have to make any changes or take any action.
Is there a connection charge?
Refer to your mobile phone contract.
Is there a minimum call charge?
Refer to your mobile phone contract.
Are the rates the same at any time of the day?
No. Refer to the country list. Some destinations are only available during standard day time periods.
Are there any hidden charges?
No. Calls are billed as per your mobile phone contract.
When will call charges apply?
Call charges will apply from the moment you are connected to the prompt, not from when the international phone call is answered.
Can I call a mobile phone in another country?
Yes. Refer to the country list for availability and any restrictions that may apply.
Can I make calls from a mobile phone?
Yes. This service is designed to be used by mobile phones, although call prices are subject to the individual mobile phone provider's terms and conditions.
For further information, contact your mobile phone provider.
Can I make these cheap calls from a payphone?
Yes, but this is not recommended. Please note the charge for dialling mobile numbers from a payphone before you make your call as these can work out very expensive.
Can I use these cheap call access numbers abroad?
No, using this service abroad would incur roaming charges. This service is only recommended for use by UK registered mobile phones while in the UK.
My phone service is fixed line provided by BT or a company other than BT. Can I still use these cheap calls?
Yes, but this is not recommended. Refer to your phone provider for the cost of dialling the access number.
Why do I need to press the # button?
Dialling # after the international number lets the system know that you have finished dialling, and will increase the speed of connection. If you forget to press #, you will still be connected.
How much will my call cost?
Calls to 07744 974 801 are only free to some mobile phone contract users by utilising inclusive cross-network minutes. Please check whether or not your mobile phone provider includes this number within your inclusive bundle. Pay As You Go customers will be charged at their regular tariff. When all inclusive minutes have been used, calls will be charged at you regular tariff (subject to individual mobile phone provider).
What if you overcharge me?
You cannot be overcharged by this service provider. The rates allocated to the access numbers are set by Ofcom. If you have a problem with your bill, please contact your phone service provider.
If you experience further problems, please contact this service provider on their 24 hour customer helpline 0870 0414 004 (calls charged at national rate).
I've had a problem with my bill. What do I do?
Please contact your phone service provider.
I have been charged the full rate on my bill instead of the low cost rate?
There can only be one reason for this. If you have been charged the full international rate, and your international call shows on your bill, either you did not dial our rate access number before your destination number or you pressed the "transmit" button after your international number.
How do I contact my phone service provider?
Phone service providers can be contacted on the following numbers:
Mobiles
O2 - 0870 5214 000
Virgin Mobile - 0845 6000 789
Vodafone - 07836 191 191
Orange - 07973 100 150
T-Mobile - 0845 412 5000
Landlines
BT (business) - 0800 800 152
BT (residential) - 0800 800 150
Telewest Broadband - 0845 142 00 00
NTL - 0800 052 2000
One Tel - 0800 957 0700
Can I get help?
Yes. You can contact the service provider by phone: 24 hour customer helpline 0870 0414 004 (calls charged at national rate)
Are you licenced?
The special rate numbers are licenced by Ofcom. The service is provided by Auracall Ltd, Britannia House, 956-964 High Road, London N12 9RY, England
© Copyright 2005, MOREdial.com
Created on ... March 03, 2005